Warranty – Metro Phoenix – Rolling Shutter & Rolling Screen Warranty

Every Roll-A-Shield rolling shutter carries a limited warranty covering 1 year on labor, 5 years on shutter parts, 5 years on motors, 2 years on electronic components, and 1 year on 15mm strap manual shutters. Terms are identical for residential and commercial installations, and coverage begins on your date of installation.

Every Roll-A-Shield rolling screen carries a limited warranty covering 1 year on labor, 10 years on fabric against fading, 5 years on motors, 5 years on extrusions and parts, and 2 years on electronic components. Wind damage is not covered; see below for the full exclusion.

A retractable screen, whether it is covering a sliding glass door, a window, or a full patio opening, works the same way: the mesh rolls down from a slim housing mounted above the opening and glides in side tracks that hold it taut, then retracts completely out of sight when you do not need it. Depending on the fabric, the same retractable screen door system works as a solar screen, an insect screen, or a privacy screen, and it can be operated by a hand crank, a wall switch, a remote, or a solar powered motor. Because it retracts, you get coverage when you want it without living with a fixed screen year round.

Yes. Every rolling shutter motor and every rolling screen motor carries a 5 year warranty, one of the few terms that matches exactly across both product lines.

Fading is covered for 10 years. Tearing is a different story: damage from wind, closing on an obstruction, unauthorized modification, misuse, or neglect is excluded from the warranty, so accidental tears from those causes are not a covered repair.

Start by calling our local Metro Phoenix team at (480) 376-1629 or requesting service online rather than attempting a repair yourself; a retractable screen door involves tensioned tracks and, on motorized units, electrical components that are best handled by a technician. Whether the repair is covered depends on the cause: motor and electronics issues from a defect are covered under the terms above, while damage from wind, closing on an object, or misuse falls outside the warranty and is billed as a paid repair. Either way, the same local crew that installs retractable screen doors across the Valley handles the repair, so parts and service come from one place.

Yes. We source retractable screen door replacement parts, including mesh panels, tracks, and hardware, for the rolling screens we install, and coordinate the part and the repair visit together so you are not managing separate vendors. If your screen is still within its warranty period, covered parts are supplied at no charge per the terms above; outside that window, we quote the part and labor as part of the service call.

Routine roller shutter maintenance is light: close the shutter and hose it down at least twice a year, using a mild soap solution on stubborn dirt and wiping in an up and down motion so the slats stay aligned. If a track feels stiff, a light shot of dry silicone lubricant on the guide rails usually fixes it; avoid WD-40 or oily lubricants, which gum up the tracks, and skip power washers and harsh household cleaners, which can damage the finish. Leave anything inside the motor or crank box to a technician. Most homeowners spend well under 30 minutes per shutter on this a year, which is part of why our shutters are built to last 20 or more years.

Yes. Slats, guide rails, and hardware are cut and fabricated in-house at our Tempe facility, so common rolling shutter replacement parts are typically available quickly, and motors are sourced from our motor partners as needed. If your shutter is within its 5 year parts warranty, replacement parts are covered per the terms above; outside that window, we quote the part alongside the service visit. Call our team with your installation address and a description of the part you need.

There is no flat price for a motorized patio screen, because every opening is different. The biggest factors are the size of the opening, the mesh or fabric you choose, whether the screen is motorized or manually operated, and any added controls like a wall switch or smartphone control. A retractable screen for a single window costs less than a patio motorized screen spanning a wide multi-bay opening. We put an exact written price in front of you during a free on-site estimate, with no obligation, and financing is available.

Rolling shutter pricing depends mainly on the opening size, the slat type you choose, and whether the shutter is manual or motorized, with motorized units and larger openings costing more due to the added hardware. Because every rolling shutter is manufactured to the exact dimensions of your opening, we do not publish a flat price list; a local specialist measures your openings and gives you an exact price in writing during a free on-site estimate.

For most Valley homeowners, yes. The value is in the word retractable: instead of living with a fixed screen year round, a retractable screen comes down when you want shade, bugs kept out, or privacy, then rolls completely out of sight when the weather is perfect. Owners typically tell us the biggest payoff is a patio that goes from unusable for months to comfortable most of the year, along with less sun fading on furniture and a lighter afternoon load on the air conditioner. They are also built for this climate, backed by a 10 year warranty against fabric fading and a 5 year motor warranty.

The rolling shutter warranty does not transfer. It is made to the original purchaser only and applies to the original installation address. Rolling screen warranty transfer on a change of ownership is confirmed case by case, so contact our team to confirm current coverage for a specific property.

Unauthorized alteration or repair, painted shutter slats, installation or repair by anyone other than an authorized Roll-A-Shield agent, misuse, neglect, accident, failure to provide necessary maintenance, normal wear and tear, and acts of God all void the shutter warranty.

Wind damage, closing the screen on an object, unauthorized modification, misuse, neglect, and acts of God all void or exclude coverage under the rolling screen warranty. Wind damage in particular is always excluded, with no wind speed threshold at which a claim would be covered.

Labor on your original local installation is covered for 1 year, for shutters and screens alike. After that first year, covered parts remain under warranty per the schedule above, but labor charges for a repair or replacement become the customer’s responsibility.

Call (480) 376-1629 or request service online with your name, installation address, and a description of the issue. Our team confirms coverage against the terms above and schedules a service visit, then a local technician inspects the shutter or screen on site and repairs or replaces the covered part.

For rolling shutters, your installer completes a warranty card at the time of installation, which is required for coverage to be valid; keep a copy for your records. For rolling screens, keep your contract and invoice on file; our team can look up your project by name and installation address when you call for service.

Coverage starts on your date of installation and applies to the original purchaser at the original installation address. From there, each term runs on its own clock: 1 year on labor and 2 years on electronic components for both products, 5 years on motors, shutter parts, and screen extrusions and parts, and 10 years on screen fabric against fading.

Do not force it. Forcing a shutter or screen that will not move can damage the slats or fabric, and damage from misuse is not covered. Do not have anyone else repair it either, because unauthorized repair voids the shutter warranty. Call (480) 376-1629 or request service online, and our team will confirm coverage against the terms above and schedule a local technician.